COVID-19 FAQS

People first. The safety and wellbeing of our customers, partners, and teams is our top priority—always. We’re closely monitoring the changing landscape of COVID-19 so we can make the best decisions possible to support our people.

Are you still taking orders?

Our online store is always open for you to shop whenever you'd like. That said, as we focus on keeping our people, guests, and community safe, we're taking extra measures at our distribution & production centers such as limiting the number of people working at any given time, which may cause some delays in production.

Have the Shipping Times for Online Orders Changed?

Please allow 1-2 business days for us to process your order and begin production. 

Due of high volume and measures to keep their people and communities safe, USPS, Canada Post, and FedEx are experiencing delivery delays across the globe. 

My order has shipped but it seems to be delayed.

USPS, Canada Post, and Fedex are processing and delivering much higher than normal volume, and have also implemented measures to keep their people and communities safe. This is contributing to delivery delays across the globe. Keep an eye on your tracking to follow your order’s progress. 


• We are following all guidance from health officials regarding enhanced cleaning and hygiene, and are instructing all to practice social distancing and remain home if they feel ill. At heart we are all jewelry lovers, and like many of you, we turn to jewelry for many different occassions. While we are still for you, we will be limited until further notice as we all get through this together.

We deeply appreciate your support in these difficult times.