Return and cancellation policy
Once your order has been accepted, we aim to delivery your item(s) within3 - 5 days. You will receive an e-mail notification from us as soon as your shipment has been sent.Query logistics number
With customers all around the world, we are happy to send our silver jewelry anywhere in Canada, US, Europe, Australia and Asia.
If you’re having trouble finalizing you order, it may be due to an issue with our shipping provider. If so, please send us an email and we’ll be happy to accommodate you.
While we always dispatch orders within three-five business days, we can’t directly control delivery times, especially concerning customs clearance.
For international shipments please allow for 1-4 weeks for delivery as delivery times vary greatly depending on customs clearance. Please note that parcel tracking is currently unavailable for international orders.
New and unworn items can be returned to Czowl within 90 days of purchase. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 50 percent restocking fee. Customer should be in charge of both return and replacement postage fees.
Customers will only be charged once for shipping costs (this includes returns);
No-restocking to be charged to the consumers for the return of the product.
The jewelry creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 50 percent restocking fee.
Czowl reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service